I’ve had Comcast on and off for a few years and have to say their customer service is horrible. First off, I’ve changed my plan a few times over the last several years, and 100% of the time I’ve had issues. In fact just 2 weeks ago, someone from Comcast preemptively called (a week prior to my promotion ending) and offered to update my plan. That was really nice so I decided to stick it out and updated my plan to better suit our watching habits (and finances). So, as discussed I return one of my extra cable boxes to their branch office. When I got there, the lady behind the counter had no idea what I was talking about. She acknowledged the fact that my plan was going to expire soon and that I should do something about it. Honestly, I flipped out a bit. This “lack of communication” has happened to me multiple times in the past and is completely unacceptable in my book. I always ask for the person’s name and extension, and even with that information I get the “run around.” I’m completely done with Comcast as soon as I can another decent provider in my area.
Has anyone had a similar experience?
